Help
Need help tracking your order or using our online services? Choose one of the topics below to access our answers to the questions most frequently asked by our customers.
Ordering
- When will my order be prepared?
- Can I edit or cancel my order?
- How to get an invoice?
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Delivery
- What are your delivery fees?
- What is the average delivery time?
- How can I track the progress of my delivery?
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Returns, exchanges & refunds
- How can I make a return?
- What are the repayment terms?
- How can I follow the progress of my return?
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Payments & Coupon Codes
- How does payment in instalments work?
- I have just ordered, when will I be charged?
- I have a customer credit, how do I use it?
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Products & Stock
- Are the stocks indicated reliable?
- Can I order an unavailable product?
- Do you have a size guide?
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Loyalty program
- How does the Club Jane de Boy work?
- Why do my loyalty points appear "pending"?
- How do I convert my loyalty points into a reward?
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Gift card
- How do I buy a gift card online?
- How long is a gift card valid?
- I've received an e-gift card. How do I activate it?
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