FAQ : Using the website
- I am having difficulties using the website.
- I do not receive the newsletter Jane de Boy although I have subscribed to it.
- I can't log in to my customer account.
- I don't receive the email to change my password.
- I have not received my order confirmation email.
- I found a bug on the website.
- I need telephone support.
- How long do my items stay in my basket?
- Are the items in my basket reserved for me?
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I am having difficulties using the website.
If you need help, our teams are at your disposal to assist you in your online shopping experience. Please do not hesitate to contact us by phone or email, so that we can get back to you as soon as possible.
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I do not receive the newsletter Jane de Boy although I have subscribed to it.
Newsletters are usually sent out on Wednesday evening and Sunday evening.
If you do not receive them in your inbox, we invite you to check if they are not in your junk mailbox. Then remember to add the address info@email.janedeboy.com to your address book.
If you need help, you can contact us by e-mail at contact@janedeboy.com. Our technical team will then be able to help you.
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I can't log in to my customer account.
If you are unable to access your customer account despite having the correct logins, please contact us by email at contact@janedeboy.com or by telephone on 05 19 88 01 58.
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I don't receive the email to change my password.
If you do not receive the email to reset your password, it is likely that the email address associated with your customer account has an anomaly.
If you need help, please call us on 05 19 88 01 58. Our customer service will be able to help you.
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I have not received my order confirmation email.
If you do not receive your order confirmation email, please contact our customer service department by email at contact@janedeboy.com or by telephone on 05 19 88 01 58.
We will then be able to confirm that your order has been taken into account and send you a new confirmation by e-mail.
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I found a bug on the website.
In our constant quest to improve our services, please do not hesitate to send us an e-mail at contact@janedeboy.com.
The information will automatically be passed on to our e-commerce team.
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I need telephone support.
If you need help, you can contact our customer service from Monday to Friday from 10am to 1pm and from 2.30pm to 5.30pm by phone on +33 (0)5 19 88 01 58 (not surcharged).
In case of an emergency, you will be given a telephone number on our answering machine.
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How long do my items stay in my basket?
The items remain in your shopping cart for 45 minutes.
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Are the items in my basket reserved for me?
The items added to your basket are in no way reserved for you, as our stocks are very limited on certain references.
The answer to your question is not in this list? Do not hesitate to contact our customer service from Monday to Friday from 10am to 1pm and from 2.30pm to 5.30pm by phone at +33 (0)5 19 88 01 58 (not surcharged), or by email at contact@janedeboy.com.
