Privacy policy
THE JANE DE BOY COMPANY (hereinafter referred to as "THE JANE DE BOY COMPANY") attaches particular importance to the processing, confidentiality and security of your personal data. We are committed to providing you with personalised services while respecting your privacy and personal choices.
The purpose of this Privacy Policy is to inform you in a clear, simple and complete manner about the processing of personal data that you provide to us, or that we may collect through the various contacts you may have with us (e.g. shops, Customer Service, en.janedeboy.com, magazine.janedeboy.com, social networks, events), their possible transfer to third parties, as well as your rights and options to control your personal information and protect your privacy, in accordance with the regulations in force.
Who processes your personal data?
THE JANE DE BOY COMPANY, located at 13 Boulevard de la Plage, 33950 Lège-Cap-Ferret, France (collectively referred to as "THE JANE DE BOY COMPANY", "we", "us" and "our" in this Privacy Policy) is the entity responsible for processing your personal data collected through the en.janedeboy.com website (hereinafter referred to as "the Website") and the magazine.janedeboy.com website (hereinafter referred to as "the Magazine").
The contact details of our Data Protection Officer (DPO) responsible for overseeing matters relating to this Privacy Policy, as well as our contact details, are provided in the "Contact Us" section at the end of this page.
Our commitment to your privacy
We take the protection of your personal data seriously and are committed to handling it correctly, lawfully and transparently. We will only collect and use your personal data for the following purposes
- execute your orders ;
- keep you informed of the latest offers and trends ;
- provide you with a better shopping experience ;
- to be able to offer you products that are better suited to your preferences and interests ;
- improve our services ;
- meet our legal obligations.
How do we protect your personal data?
We have put in place appropriate security and organisational safeguards to protect your data from accidental or unauthorised loss, use, access, modification or disclosure.
The communication between your browser and our Website uses a secure encrypted connection in all contexts where your personal data is involved.
We require all third parties engaged to process your personal data on our behalf to put in place security measures to protect your data and to process it in accordance with the law.
In the unfortunate event of a personal data breach, we will notify you and any applicable regulatory body to the extent that we are required to do so by law.
What personal data do we collect?
Personal data is information about an individual from which that individual can be identified. It does not include anonymised data, where identity and identifying information has been removed.
Although our Website is designed for the general public, we do not knowingly collect information from children under the age of eighteen (18), nor do we sell products to them. If you are under the age of eighteen (18), you may not use or submit information to our Website.
We collect personal data from the following categories:
- Identity data includes information such as title, company name (optional), first name, last name and date of birth (optional).
- Contact data includes information such as e-mail address, telephone number, billing address(es), delivery address(es) and country.
- Transaction data includes information such as details of your purchases and order fulfilment (order number, sub-total, title, discounts, shipping, number of products, currency, product price only, category, tax, etc.); payments to and from you, and details of other products and services you have obtained from us, correspondence or communications with you relating to your orders, and details of rewards and incentives awarded.
- Technical data includes information about the devices used to access our services, your IP address, login details, username and password, browser type and version, time zone and location, browser plug-in types and versions, operating system and platform.
- Profile data includes information such as purchases or orders you have made, product and style interests, preferences, comments and survey responses.
- Usage data includes the following information : how and when you use our Website, your browsing patterns, what you searched for ; Website or Magazine performance statistics, traffic, location, weblogs and other communication data ; loyalty programme activities ; and details of any other products and services of THE JANE DE BOY COMPANY you use.
- Marketing and communications data includes information such as your preferences for receiving promotional campaigns from us and our third parties, and your communication preferences.
We do not store financial data such as payment card and bank account information.
We also collect, use and share aggregated data such as statistical or demographic data for all purposes. Aggregate data may be derived from your personal data, but is not considered personal data because it does not reveal your identity directly or indirectly. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific feature of the Website.
However, if we combine or link aggregated data with your personal data in order to identify you directly or indirectly, we will treat the combined data as personal data which will be used in accordance with this Privacy Policy.
How do we collect your personal data?
1. Direct interactions
You may provide us with your identity, contact, transaction, profile, marketing and communication data (as described above) by filling in forms, entering information online or by corresponding with us by post, telephone, e-mail or otherwise. This includes personal data that you provide for example in the following circumstances :
- you create an account or purchase products on our Website ;
- you subscribe to our newsletter ;
- you participate in a competition organised by THE JANE DE BOY COMPANY ;
- you join a loyalty or sponsorship programme created by THE JANE DE BOY COMPANY ;
- you participate in a survey organised by the THE JANE DE BOY COMPANY ;
- you contact THE JANE DE BOY COMPANY to obtain information or to report a problem (by telephone, e-mail, social networks or message service).
2. Automated technologies or interactions
When you interact with our Website, we may automatically collect the following types of data (as described above) : Technical data from your equipment, usage data relating to your browsing actions and patterns, and contact data when tasks via our Website remain incomplete, such as incomplete orders or abandoned shopping carts. We collect this data through the use of cookies, please see our cookie policy for further details.
3. Third party
We may receive personal data about you from third party companies, including :
- Technical data from third party companies, including analytics providers such as Google. For more information, please refer to the section "Marketing preferences, advertising and cookies".
- Technical data from partner networks through which you have accessed our Website.
- Identity and contact data from social networking platforms.
- Contact and transactional information from technical, payment and delivery service providers.
How do we use your personal data?
Your personal data is used by THE JANE DE BOY COMPANY to support a range of different activities. These activities are listed in the table below together with the types of data used and the legal bases on which we rely to process it, including, where applicable, our legitimate interests. Please note that we may process your personal data in different ways permitted by law, depending on the specific activity concerned. Please contact us if you need further details on the specific legal basis we rely on to process your personal data where more than one purpose has been set out in the table below.
| Purpose/Activity | Type of data | Legal basis for data processing, including legitimate interests |
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Create an account and register as a new customer (on the Website or in a physical shop). |
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To process and deliver your order, including the following activities : recording your order details ; keeping you informed of the status of the order ; processing payments and refunds, collecting funds owed to us ; and making automated decisions for fraud prevention and detection. |
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Managing our relationship with you, including : providing you with any information, products and services you request; notifying you of changes to our services, terms and conditions or privacy notices; asking you to leave a comment or participate in a survey. |
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To allow you to enter a competition, event or survey, or to receive a bonus for purchases on our Website. |
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To administer, protect and improve our business and our Website and Magazine, including troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and data hosting; to set default options for you, such as language and currency. |
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To provide you with content, online advertisements and information relevant to you, and to measure the effectiveness of the advertisements provided. |
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Use data analysis to: improve our Website, products, services, marketing, customer relationships and experiences ; and for market research, statistical and survey purposes. |
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Recommend products, services, discounts and offers that may be of interest to you, including by sending you such information by e-mail or SMS. |
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Notify you or remind you by e-mail of any work done through our Website that remains unfinished, such as incomplete orders or abandoned shopping carts. |
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To protect our customers and all our digital medias against fraud and theft. |
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We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another purpose and that this purpose is compatible with the original purpose. If we wish to use your personal data for any other purpose, we will inform you and explain the legal basis for doing so. We may process personal data without your consent, in accordance with the above rules, where this is required or permitted by law. If you have any questions about THE JANE DE BOY COMPANY use of your personal data, please contact our Data Protection Officer at dpo@janedeboy.com.
How long do we keep your personal data?
We will not retain your personal data longer than is necessary to fulfil the purposes for which it was provided and to ensure compliance with our legal obligations. Further details of our data retention periods are available on request.
Your marketing, advertising and cookie preferences
We may send you marketing communications and promotional offers :
- if you have opened an account with us or purchased products from us, or if you have registered for a promotion or event, and you have consented to receive the marketing communication in question (in accordance with your preferences, as explained below) ;
- by e-mail if you have subscribed to our newsletters ;
- if you have provided us with your contact details at the time of entering a competition and you have consented to receive such marketing communications (in accordance with your preferences, as explained below).
We may use your identity, contact, technical, transactional, usage, profile and marketing and communications data to provide you with insights into what we think may be of interest to you and to send you information about products and offers that may be relevant to you.
We will ask you for your preferences for receiving marketing communications via email, SMS and other communication channels.
For third party marketing communications, we will obtain your explicit consent before sharing your personal data with third parties for marketing purposes.
You will always have full control over your marketing preferences. If you no longer wish to receive marketing information from us (or from a third party, if applicable), at any time you can 'opt out' of communications by using the unsubscribe button in the ' My Account ' section or unsubscribe by following the link included in the footer of any marketing email ;
We will process all unsubscribe requests as soon as possible, but please note that due to the nature of our computer systems and servers, it may take a few days for any unsubscribe request to be fulfilled.
Cookies
Our Website uses cookies to distinguish you from other users and to track your visits. This allows us to improve our Website and to provide you with a better user experience when you visit. Cookies also allow us and our advertising networks to serve ads that match your preferences and interests.
You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or reject cookies, please note that some parts of our Website may become inaccessible or not work properly.
For more information about cookies, read our cookie notice.
Online advertising
Like many other companies, we display banners and advertisements when you browse other websites and applications, based on your contact, technical, usage and profile data. We do this using a variety of digital marketing networks and ad exchanges and a range of advertising technologies such as web beacons, pixels, ad tags, cookies and mobile identifiers. But also specific services offered by certain sites and social networks such as Facebook's personalised audience service.
How do we use analytics and targeted advertising?
Through a variety of analytics and targeted advertising tools, we display online advertisements on other sites and applications (as described above), provide you with relevant content through commercial advertisements, and evaluate the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyze interest-based advertising data and/or third-party consumer data (such as age, gender and interests) to target and improve marketing campaigns, marketing strategies and content on our Website. We may use other tools offered by third parties, such as Facebook, Criteo and Bing to perform similar tasks, using your contact, technical, usage and profile data.
To disable targeted advertising, simply disable your 'cookies' in your browser settings (see our Cookie Notice for details) or, disable the Advertising Settings applied to the relevant third party.
Links to third party websites and services
Our Website may, from time to time, contain links to and from other sites in our networks, advertising and affiliate partners, or social networking platforms. If you click on one of these links, please note that these sites have their own privacy policies and that we are not responsible for these policies. Please check these policies before submitting your personal data to these sites.
Transfer of data outside the European Union
Some of the third parties listed in the previous paragraphs may be based in countries outside the European Union which nevertheless offer an adequate level of data protection, in accordance with the decisions of the European Commission.
The transfer of your personal data to countries that do not belong to the European Union and that do not guarantee an adequate level of protection will be carried out only after THE JANE DE BOY COMPANY has concluded specific agreements with the said subjects containing safeguards and appropriate guarantees for the protection of your personal data, known as "standard contractual conditions", also approved by the European Commission, or if the transfer is necessary for the conclusion and execution of a contract between you and THE JANE DE BOY COMPANY (for the purchase of goods offered for sale on our Website, for the registration in the Website or the use of services on the Website) or for the management of your requests.
Your rights
At any time, you can exercise your rights by sending a letter with proof of identity to the following address :
THE JANE DE BOY COMPANY, 13 Boulevard de la Plage, 33950 Lège-Cap-Ferret, France
Or by email to the address: dpo@janedeboy.com.
THE JANE DE BOY COMPANY undertakes to process the customer's requests within the time limits set out in the applicable regulations. You will find below a general description of each of your rights, as well as how to exercise them.
Request access to your personal data
You have the right to obtain a copy of your personal data held by us and certain information relating to the processing we give your personal data.
Requesting a change to your personal data
You have the right to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your information or by emailing us at dpo@janedeboy.com.
Request the deletion of your personal data
You have the right to ask us to delete your personal data, where we have no good reason to continue processing it. Please note, however, that we may not always be able to comply with your request for deletion for specific legal reasons, which will be notified to you, if applicable, at the time of your request.
Request a restriction on the processing of your personal data
You have the right to ask us to stop processing your personal data in certain circumstances, for example if you wish us to establish the accuracy of the data, or if you have objected to our use of your data, as we need to check whether we have compelling legitimate reasons to do so. In the case of restricted processing, we are allowed to retain sufficient information about you to ensure compliance with the restriction in the future.
Request the transfer of your personal data
You have the right to receive a digital copy of your personal data or to request the transfer of your personal data to another company. However, please note that this right only applies to automated data that you have given us permission to use or that we have used to perform a contract with you.
Refuse the processing of your personal data
You have the right to object to the processing of your personal data even where we believe we have a legitimate interest in processing it (as described above). You also have the right to object to the processing of your personal data for direct marketing purposes. In some cases, we can demonstrate that we have compelling legitimate reasons for processing your data that override your rights and freedoms.
Requesting human intervention for automated decision making and profiling
You have the right to request human intervention when we make automated decisions in processing your personal data. Where necessary, such processing is permitted as part of our contract with you, provided that appropriate safeguards are in place or your explicit consent has been obtained.
We will endeavour to respond to all legitimate requests within one month. Occasionally, it may take us longer than one month if your request is particularly complex or if you have made a series of requests. If this is the case, we will keep you informed. We may ask for your specific information, which will help us to confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to anyone who does not have the right to receive it.
Right to file a complaint
If you have any concerns or complaints about the way we collect and/or process your data, please email us directly at dpo@janedeboy.com.
You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) which is the regulatory body for data protection in France.
Further information on how to make a complaint is available on the CNIL website at www.cnil.fr.
Changes to this Privacy Policy
From time to time, we may change the terms of this Privacy Policy. If there are material changes, we will post updates on our Website or notify you by email.
Contact us
Person responsible for the processing
THE JANE DE BOY COMPANY
13 Boulevard de la Plage
33950 Lège-Cap-Ferret, France
+33 (0)5 19 88 01 58
contact@janedeboy.com
Data Protection Officer
Nicolas VOGT
111 Cours Balguerie-Stuttenberg
33300 Bordeaux
+33 (0)5 19 88 01 58
dpo@janedeboy.com
